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Having issues? We got your back! 

PC Version Troubleshooting


Issue - Blinking screen/green screen

Temporary Fix
1. Play the game in windowed mode by pressing F11
2. Set your monitor to 1920x1080
3. Multiple monitors, or extended monitors are causing the blinking right now.

Issue – Error with Cooked/Uncooked content

Temporary Fix
1. Update your graphics drivers and reinstall the game

2. Try installing the 32-bit version of the game

Issue - Pressing “Enter to Continue” does not work

Temporary Fix
1. Unplug any controllers you have connected to your computer
2. Restart your computer
3. You should now be able to Press Enter To Continue.

Issue - Fatal Error on start

​Solution: Reinstall the game​. Install DirectX 11 on your PC


Issue - Screen Tear

Solution: Update Video Card drivers. For Nvidia video cards we recommend GeForce Experience to keep your drivers up to date.

Issue - I purchased Hello Neighbor from but did not receive the installer

Solution: Please email and include your proof of purchase.



Mobile: iOS and Android Troubleshooting

Issue - I can’t play Hello Neighbor on my Android Device.


Solution: Hello Neighbor requires that Android Devices be running on a Snapdragon 835 or Snapdragon 845 Processor.


Issue - I can’t play Hello Neighbor on my Apple Device.


Solution: At this moment we have the supported devices listed in the description of the app. Said devices are the iPhone 6S, Ipad 5, Ipad Air 2, Ipad Mini 4 and newer. This is due to they have the graphics chips that can run the game efficiently.


Issue - I purchased the full version of Hello Neighbor and can’t play Act 2 or 3.


Solution Part A: Be sure that you complete Act 1 before moving onto Act 2.

Solution Part B: Contact the App Store that you purchased the game on and mention that after purchasing the full version of the game, the remainder of the game did not unlock.


Issue - Hello Neighbor won’t progress past the initial loading screen.


Solution: Be sure to check that your device is on our supported devices list.


Xbox Version Troubleshooting

Issue - Game crashing to dashboard.
Attention: This solution will delete entire save and you will need to restart

Temporary Fix​
1. Press the Xbox button  to open the guide, and then select My games and apps.
2. Highlight the game, press the Menu button on your controller, and then select Manage game.
3. In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
4. You'll be prompted to confirm deletion of this game save data:
5. Choose Delete everywhere

For other issues please contact us -

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